Welcome to Swoovio. By accessing or using our website, services, or purchasing from our online store, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our platform.

Definitions

• “We”, “Us”, “Our” refers to Swoovio.

• “Customer”, “You” refers to any person using the website or making a purchase.

• “Website” refers to the Swoovio online platform.

• “Products” refers to fashion items offered for sale on Swoovio.

Eligibility

To use our services, you must:

• Be at least 18 years old, or

• Use the website under the supervision of a parent or legal guardian.

By placing an order, you confirm that all information provided is accurate and complete.

Products & Pricing

• All products displayed are subject to availability.

• Prices are listed in AED (United Arab Emirates Dirham) unless stated otherwise.

• We reserve the right to modify product prices, descriptions, or availability at any time without prior notice.

• In case of a pricing error, we reserve the right to cancel or refuse the order.

Orders & Payments

• Orders are confirmed only after successful payment.

• We accept payments through secure third-party payment gateways.

• Swoovio does not store or process credit/debit card details directly.

• We reserve the right to cancel orders due to suspected fraud, incorrect pricing, or stock unavailability.

Shipping & Delivery

• Delivery timelines provided are estimated and may vary due to logistics or external factors.

• Swoovio is not responsible for delays caused by courier services, customs, or unforeseen circumstances.

• Customers are responsible for providing accurate delivery information.

Returns & Refunds

• Returns and refunds are governed by our Refund & Return Policy, which forms part of these Terms & Conditions.

• Refunds are subject to product inspection and policy eligibility.

• Certain items may be non-returnable due to hygiene or customization reasons.

Intellectual Property

• All content on the website, including logos, images, text, graphics, and designs, is the property of Swoovio.

• Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

User Conduct

You agree not to:

• Use the website for unlawful purposes

• Submit false or misleading information

• Attempt to interfere with the website’s security or functionality

• Violate any applicable UAE laws or regulations

Limitation of Liability

Swoovio shall not be liable for:

• Any indirect, incidental, or consequential damages

• Losses resulting from misuse of the website

• Delays or failures beyond our reasonable control

Our total liability shall not exceed the amount paid for the purchased product.